Privacy Policy

1. Information We Collect

When you interact with our website or services, we may collect the following personal and booking details:

• Personal Contact Data: Full name, phone number, WhatsApp contact, and email address.
• Booking & Service Details: Chosen spa therapy, preferred branch (Gachibowli, KPHB, or Banjara Hills), appointment date, preferred time slot, and any special requests.
• Promotional & Campaign Data: Information submitted for Spin-the-Wheel discounts, promotional coupons, or voucher redemptions.
• Technical & Usage Information: Device type, browser details, IP address, and site engagement analytics collected via cookies to enhance performance.

2. How We Use Your Information

Your data is collected strictly for legitimate business and client service purposes, including:

• Confirming and managing your spa appointments via phone, SMS, or WhatsApp notifications.
• Providing instant customer support, schedule changes, or inquiries.
• Delivering coupon codes or promotional discounts won through the Spin Wheel.
• Maintaining hygiene, security, and preventing duplicate or fraudulent appointments.
• Continuously improving website usability and our personalized spa experiences.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. Your information is only shared under limited circumstances:

• Cloud & Hosting Providers: Secure infrastructure partners (such as Google Cloud and Firebase) that host our database under stringent confidentiality.
• Legal & Statutory Compliance: When required by applicable Indian laws, government directives, or law enforcement processes.

4. Data Security & Storage

We implement comprehensive technical and organizational security controls to protect your data. All communication between your browser and our servers is protected using HTTPS/SSL encryption. Database access is restricted exclusively to authorized management personnel.

5. Your Rights & Choices

You maintain complete ownership of your personal data. You may at any time request to review, update, or permanently delete your contact information from our promotional databases by contacting our customer desk.